Shipping & Returns

Dispatch times

Every AV Fashion order is picked, quality-checked and folded by hand at our Bengaluru studio before it leaves us. Orders placed before 2:00 PM IST, Monday to Saturday, are dispatched the same working day. Anything placed after that cut-off, or on a Sunday or national holiday, goes out on the next working day.

During launch weeks and end-of-season sales, dispatch can take up to 48 hours. If your order is going to be slower than that, we email you before the delay rather than after it.

Personalised pieces — anything with embroidered initials or a name tape — need two extra working days in the studio. That is flagged on the product page before you add the item to your bag.

Delivery rates & timelines

Delivery is free on every order over ₹1,999, calculated on the order value after discounts and before any cash-on-delivery fee. Below that, the rates are flat and honest — we do not inflate shipping to subsidise the product price.

Metro addresses in Bengaluru, Mumbai, Delhi NCR, Hyderabad, Chennai, Pune and Kolkata usually land at the fast end of those ranges. North-east India, Jammu & Kashmir, Ladakh, the Andaman & Nicobar Islands and Lakshadweep typically add two to three working days.

Working days exclude Sundays and gazetted holidays, and timelines start from dispatch rather than from the moment you place the order.

Cash on delivery

Cash on delivery is available on orders between ₹499 and ₹15,000, at roughly 22,000 serviceable PIN codes. Enter your PIN code at checkout and we will tell you straight away whether COD is on the table for that address.

A handling fee of ₹49 applies to every COD order and is not refundable once the parcel has been dispatched. Our courier partners accept cash and UPI at the door; please keep exact change ready, as riders rarely carry any.

COD is not offered on same-day delivery, on personalised pieces, or on international orders. If parcels to an address are repeatedly refused we may switch that account to prepaid-only — and we will always tell you if that happens.

Tracking your order

The moment your parcel is handed to the courier you get an email and an SMS with your AV Fashion order number (it always begins AVF) and a live tracking link. You can also paste that number into the tracker on your account page at any time.

Tracking usually goes live within four hours of dispatch. If it still shows nothing the next morning, that normally means the courier has not scanned the parcel at their hub yet rather than that anything is lost — but write to us and we will chase it for you.

Couriers make three delivery attempts. After the third, the parcel returns to our studio and we refund you in full, minus nothing, as soon as it reaches us.

International orders

We currently ship to Singapore, the UAE, the United Kingdom, Australia, Canada and the United States. International delivery is charged on actual weight from ₹1,450 and takes 7–12 working days once dispatched.

Prices are quoted exclusive of local customs duties, import taxes and clearance charges. Those are set by the destination country, are payable by you on arrival, and sit outside our control. Refused parcels that return to India are refunded less the outbound shipping cost.

Free shipping thresholds, cash on delivery and same-day delivery do not apply outside India. Returns from overseas are accepted within 30 days, but the return postage is yours to arrange.

Returns window

You have 30 days from delivery to return anything that has not worked out. Children grow between the order and the occasion, plans change, and colours read differently in daylight — none of that needs explaining to us.

To be accepted, an item must be unworn and unwashed, free of stains, pet hair and perfume, and still carrying its original AV Fashion tags. Try things on over clothes where you can; a dress that has clearly been to a party cannot go back into stock.

1. 1Open your account or reply to your order email and tell us which items are coming back.
2. 2We schedule a free reverse pickup within 48 hours at 20,000+ PIN codes. Elsewhere we reimburse standard courier postage up to ₹150 against a receipt.
3. 3Pack the items into any sturdy bag with the tags attached and hand it to the rider. No printer, no forms, no sellotape puzzles.
4. 4We inspect within 48 hours of arrival and confirm your refund or exchange by email.

Size exchanges

Every order includes one free size exchange. Request it within 30 days and we reserve the replacement size the moment you ask, so nothing sells out while your parcel is in transit.

Exchanges are same style, same colour, different size. If you want a different style or colour altogether, return the original for a refund and place a fresh order — it is faster, and it protects the price you paid on any discount.

The replacement is dispatched as soon as the returning parcel is scanned by the courier, so the two cross in the post. Second and subsequent exchanges on the same order are charged at ₹99 to cover the round trip.

Not sure which way to go? Our size guide lists real body measurements in centimetres, and when a child sits between two sizes we always suggest going up.

Refund timelines

Refunds are issued to the original payment method within two working days of your return passing inspection. How quickly the money appears after that depends on your bank:

• UPI and wallets — usually within 24 hours.
• Debit and credit cards — 5–7 working days.
• Net banking — 3–5 working days.
• Cash on delivery — paid by NEFT to the bank account you share with us, within 3 working days of us receiving the details.

Prefer store credit? Ask for it and we add 10% on top of the refund value as an AV Fashion credit note, valid for 12 months and usable on everything, including sale.

Delivery charges paid on the original order are refunded only when the whole order goes back, or when the return is our fault. Cash-on-delivery handling fees and international duties are not refundable.

What we cannot take back

A short list, and all of it for hygiene or practical reasons rather than small print:

• Innerwear, vests, briefs and socks once the sealed pack is opened.
• Personalised pieces carrying an embroidered name, initials or date.
• Hair clips and accessories sold in opened multi-packs.
• Gift cards and credit notes.
• Items marked “final sale” on the product page, which are discounted precisely because they are last-chance stock.

If a returned item arrives outside these rules we photograph it, email you, and send it back at our cost. We will not quietly keep it.

Damaged, faulty or wrong items

Tell us within 7 days of delivery and send one photograph of the problem to hello@avfashion.in. We will send a replacement on express delivery at our cost, or refund you in full — your choice, and no return pickup needed for anything under ₹999.

Manufacturing faults such as a failed seam, a broken zip or colour bleeding on the first cold wash are covered for six months from delivery. Ordinary wear, shrinkage from hot washing and damage from tumble drying are not — the care label on every garment tells you how to avoid all three.